Support & Onboarding Specialist

Location: Remote - Eastern/Central Time Zones Required

Employment Type: Full-Time Direct Hire | Remote

About Our Client:

Our client is a fast-growing software company helping tours and attractions simplify their operations with one powerful platform. Join a team of industry professionals making a real difference for operators across the country.

About the Role:

Our client is looking for a friendly, tech-savvy Support & Onboarding Specialist to help new customers get up and running on their attraction management software. You’ll provide product support, assist with onboarding, and ensure each client has a smooth experience from day one.

*******The ideal candidate has strong communication skills, a positive attitude, and a

customer-first mindset. Experience in tours or attractions and understands busy guest-facing environments and customer service under pressure

What You’ll Do:

• Respond to, solve and/or escalate support messages, calls, emails, tickets, etc. This consists of being on a rotation of "on-call" support, which includes rotating evenings, weekends and holidays.
• Provide helpful and timely support to customers via phone, email, and chat.
• Set up new customer accounts, import data, and assist with training.
• Write and update help articles and guides for new and existing features.
• Work with internal teams to troubleshoot issues and improve the customer experience.

What We’re Looking For:

• Experience working in tours, attractions, or hospitality (front desk, reservations, or management), or experience in SaaS support/onboarding.
• Strong communication and problem-solving skills.
• Self-starter with great time management and attention to detail.
• Comfortable learning new software and helping others do the same.
• Must be currently employed and based in the Eastern or Central time zone.

Benefits:

• Competitive pay
• Remote flexibility
• Paid time off
• Medical, dental, and vision insurance
• 401(k) with company match