Account Manager

Our client is hiring its first dedicated Account Manager to own strategic customer relationships and drive measurable outcomes across a portfolio of enterprise and mid-market accounts. This is a blueprint hire; you will not just manage a book of business; you will help shape the AM function that scales across the team as more hires come in behind you. You will own 30–40 accounts representing a multi-million-dollar book, run executive-level QBRs, drive both retention and expansion, and serve as the trusted advisor to customers as we continue to break into mid-market and enterprise.

What You Will Own:

• Drive revenue across your book of business by owning retention, expansion, and growth roughly 50/50
• Hit and exceed a quarterly expansion target, taking deals from opportunity identification through signed contract
• Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals
• Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention
• Convert legacy month-to-month customers to annual contracts where it makes sense for the customer
• Collaborate with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities
• Help define the AM playbook as we scale the function

Requirements:

Must Have:

• 2–3+ years of B2B new business sales or account management experience. Ideal profile: BDR/SDR → AE → AM progression
•  Proven track record owning a book of business and driving retention, expansion, and customer satisfaction
• Strong business acumen, can anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes
• Experience running executive level business reviews and presenting data-driven recommendations
• Highly organized, comfortable managing a portfolio at the pace of an early-stage startup, and willing to work in-person in NYC 5 days a week

Nice to have:

• Fintech industry background
• Time at Ramp or a comparable modern fintech/B2B SaaS with a strong AM culture
• Experience building CS or AM processes and playbooks from zero
• Track record of consistently exceeding retention and expansion targets
• Background working with early-stage startup customers or in high-growth B2B SaaS
• Experience building customer success processes and playbooks from the ground up
• Technical aptitude with the ability to quickly learn complex products

Job Details:

Location: New York City, NY

Type: Full time-in office

Compensation: $106,700 - $180,800 plus equity