Client Success Manager | Startup Services

Location: DUMBO, Brooklyn, NY

Work model: Full-time, in person, five days per week

Salary: $90,000–$135,000, plus equity

Visa sponsorship: Not available

Relocation: Paid for the right candidate

The opportunity:

Recruiter Concierge is recruiting for a growing technology company helping venture-backed startups navigate the legal, tax and operational complexities of winding down a business.

As a Client Success Manager, you’ll guide a dedicated portfolio of clients through the entire process. Reporting to the Director of Client Success, you’ll combine responsive client support with hands-on operational execution, bringing clarity and empathy to a challenging time for founders.

Success is measured by speed, accuracy and client confidence—not revenue or renewals. This role suits someone who enjoys learning complex processes, solving problems and ensuring important details are handled correctly.

What you’ll do:

• Serve as the first point of contact for client questions across tickets, email and phone.
• Manage the customer experience throughout the company wind-down process, meeting service standards and maintaining strong client satisfaction.
• Coordinate dissolution-related tasks, including IRS Form 966 filings, asset transfer agreements, third-party account closures and capital distributions to investors.
• Onboard clients onto the platform and explain the process and next steps.
• Build expertise in corporate wind-downs and help clients navigate each stage.
• Partner with client success colleagues, engineering and GTM teams to resolve issues and improve outcomes.
• Share product feedback and create educational help-center content.

What you bring:

• 2–4 years of experience in client-facing operations, customer support or customer success, ideally in a complex or regulated environment.
• Strong organization and the ability to manage 30–40 active clients while maintaining accuracy and follow-through.
• Excellent written and verbal communication, including confidence working with founders, lawyers, investors and tax professionals.
• The ability to learn complex, software-supported processes and become a subject matter expert.
• An empathetic approach to supporting founders through difficult decisions.
• Curiosity, sound judgment and resourcefulness when situations are ambiguous.
• Availability to work in DUMBO, Brooklyn, five days per week.

Startup experience, project management experience, familiarity with Zendesk or Pylon, and exposure to legal, tax or financial workflows are helpful. Comfort supporting clients by phone is also valuable.

Compensation:

$90,000–$135,000 salary, plus equity. Paid relocation is available for the right candidate.

If you enjoy combining thoughtful client support with detailed operational work, apply through this Recruiter Concierge listing.

Benefits & Perks:

• Equity participation
• 100% premium coverage for medical, dental and vision insurance
• Unlimited PTO and 10 company-wide holidays
• $500 office setup allowance
• Wellhub access
• Opportunities to grow into senior individual contributor or team leadership roles