Customer Service Representative Rochester Hills, MI | Full-Time | Onsite

The Customer Service Representative will be responsible for facilitating the simple and effective exchange for the customers and employees on behalf of FANUC Academy regarding training products.

The position requires responding to requests for technical information, price, and class delivery, as well as processing those orders.

The ideal candidate is enthusiastic, customer-focused, and results-oriented with proven experience providing positive interactions with customers to ensure customer satisfaction.

Primary responsibilities will include:

• Answer phone calls and emails from customers, advise on courses and process orders.
• Daily order management functions including:
• Determining the customer needs.
• Defining specific training requirements.
• Checking/confirming training availability/delivery.
• Class quoting/pricing.
• Confirming training orders, entering orders, and inputting data.
• Following up on orders, purchase order approval/validation, working with customers to resolve order issues and/or invoicing.
• Processing student enrollments or date changes.
• Supporting customers with navigation of the LMS system and troubleshooting.
• Interact with other departments including Finance, Purchasing, Sales, etc. to ensure customer expectations are achieved 100% of the time.
• Utilize the ticketing system, LMS and ERP system
• Maintain strong knowledge & keep uptodate on FAC product lines to provide email and phone course advisement and support that requires:
• Have expert knowledge in Academy training products and be a student advisor
• Have proficiency knowledge FANUC software systems and tools.

Ideal candidate will have the following experience and education:

 Associate Degree in Business or related field; or equivalent relevant experience.

 Minimum one year of customer service or technical work experience.